You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link where you can track the delivery of your order to your door.

After placing an order we are generally unable to make any changes, however you can contact us and our team will endeavour to cancel your order wherever possible.

We can generally make changes to the billing address, delivery address and contact number on your order if we receive a request prior to shipping. Unfortunately, we are unable to edit the item, size, color, or quantity of an item on your order.

From time to time we may sell out of a product or availability may be limited. We will do our best to track down all items, however on occasion we may be unable to. If so, we will contact you via email and reverse the payment to the account used to place the order.

Sometimes items come from different locations, so they may not all arrive together. You may receive multiple tracking emails, each one with details for that part of the order. If something is missing, you can track it online via the courier’s website.

While we make every effort to ensure each item is labelled and shipped correctly, mistakes sometimes happen. If you’ve received the wrong item, please contact us and we’ll resolve it for you.

You should receive an order confirmation email as soon as your payment is processed. If you don’t see it within a few hours, and it’s not in your junk mail folder, please contact us.

To use Afterpay you’ll need to:

Live in Australia or New Zealand

Be over 18 years of age

Have an Australian/New Zealand debit or credit card

Have a valid email address and mobile number

Be legally able to enter into a binding contract

Pass a credit check

Items purchased with Afterpay can be returned for an exchange or refund, subject to NSIX’s Returns Policy. Refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted. If a payment has already been made, it will be refunded via Afterpay.

No, Afterpay is free. The only fees are late fees if scheduled payments are missed.

Yes. Afterpay uses monitoring, multi-factor authentication, and encryption to protect your information.

Use the Help section in the Afterpay app, or their contact form online.

Yes. The first 25% is paid at checkout, with the remaining three payments deducted every two weeks.

Afterpay currently accepts MasterCard and Visa debit/credit cards issued in Australia.

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

Orders placed before 2pm (Mon–Fri) will be the same day. Expect delivery within 1–2 business days after shipping.

Yes, a signature is required. If no one is home,the courier will leave a card with collection instructions.

If your parcel is lost, NSIX will open an investigation with the delivery carrier on your behalf.